Terms and Conditions

Shipping and Refund Policy

If we have the product you order in stock (and we usually do) we will process and dispatch your order asap once payment has been received in full. 

We provide an unconditional money-back guarantee on all unopened goods returned in original condition within 10 days of receipt.  Damaged goods will be returned and replaced at our cost provided we are notified upon receipt of your damaged items.

 

   We offer FREE delivery within New Zealand on all orders. 

You can expect to receive your goods within 5 working days of having placed your order. We send Tracked by New Zealand Post unless specifically requested otherwise.
 
If delivery is to a business you must include the business name in your delivery address. Please ensure that you include your physical delivery address and/or Rural Delivery address at the time of making your order. 
 
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days.  We cannot accept responsibility for your parcel once delivery has been made.
 

PayPal   

You can pay now using PayPal (you do not need a paypal account).  In the Checkout select Credit Card (Paypal) as your preferred payment method.
 

Internet Banking

Internet Banking payment option is available through our secure checkout process.  

Your order will be dispatched promptly once payment is received.
 
If you have any other enquiries please feel free to contact us on 0800 IMMUNO (466866)  or email  info@immunovetnewzealand.co.nz